Tool Service Process Expert

Bangkok, Thailand
Reference No: WD-0006842

What's the role?

As a Tool Service Process Expert, we expect you to not only deal with technical issues, but also engage people to work with you. You’ll lead a team of around 10 technicians, which calls for training, developing and motivating them, both individually and as a unit. In fact, we’ll measure you as much on developing your team as on achieving your targets.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As an entrepreneurial business partner, you will manage the operations in our state-of-the-art Tool service center to deliver best in class tool service while improving the operations. You will actively manage end-to-end processes and ensure the communication of our tool service differentiation while leading a world-class operations team. Besides Team management and team development you will be responsible for Cost productivity and end to end Service levels to our Customers in Thailand and the Region.

You’ll be a change agent for stablishing a continuous improvement mindset and active driver of mid to large scale Continuous Improvement Projects (CIP).

93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.

Additionally, we offer you a competitive salary and a wide range of benefits, including training opportunities and very good health care plan.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.

What you need is:

  • Degree holder in Engineering or related disciplines, MSc as a plus
  • 5 years of experience in Operations (Repair, maintenance, production, Warehousing) and 3 years of team leading experience preferred
  • Customer oriented and strong understanding of service operations with proven track record of operational excellence and continuous improvement
  • Ability to effectively manage, motivate and develop a team of high performing professionals
  • Solid Understanding of quality management and Lean principles
  • Good in both written and spoken English
  • Able to work in Samutprakarn

If we’re impressed with your CV, we’ll invite you for an interview, introduce you to the team.
Do you have any questions? Please, contact HR Department, Hilti (Thailand) Ltd.
Tempted to apply or find out more? Go to

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